Conditions of Sale

Max-Model L. Mattei to ensure quality service informs on the conditions governing the sale of products on the website. We reserve the right to change the terms of sale that will become active with the publication of the new rules on this page.

Object of the contract
These Terms are for the purchase of products made remotely via computer network, by Max-Model L. Mattei, with registered office in Via Vicchio and Paterno, 6 50012 Bagno a Ripoli (FI), VAT . 05845230480 - C.C.I.A.A - R.E.A. FI-580184 owner of the site. Each purchase transaction will be governed by the provisions of Legislative Decree n. 70/2003 (implementing Directive 2000/31 / EC) and Legislative Decree n. 206/2005 (Consumer Code) and, as regards the protection of confidentiality, will be submitted to the rules of Law no. 196/2003 and subsequent amendments.

Acceptance of general conditions of sale
The contract between Max-Model and the Customer shall be concluded with the acceptance of the order by Max-Model. This acceptance is automatic. By placing an order in the manner provided, the Customer declares to have read all the information provided to him during the purchase process, and accept the general conditions and payment below. If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the purchase procedure will print or save an electronic copy but keep these general conditions of sale , in compliance with the requirements of Art. 3 and 4 of Decree No. 185/1999 on distance selling and, as regards the protection of confidentiality, will be submitted to the rules of Law no. 196/2003 and subsequent amendments. It excludes any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal and / or property, caused by the rejection, even partial, of an order.

How to purchase
The customer can only purchase products in the catalog of Max-Model at the time the order as described in the relevant information sheets. It is understood that the picture accompanying the description of a product may not be fully representative of its features but differ in color, size, and accessories in the picture. All support information for purchase are intended as mere material for general information, not due to real characteristics of a single product. The correct order is confirmed by Max-Model by a reply by e-mail, sent to the email address supplied by the customer. This confirmation message will contain a 'Order Number', to be used in any further communication with Max-Model. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. In the case of non-acceptance, Max-Model ensure timely notification to the Customer. For any complaints please contact us via e-mail to, by phone at 340 6035008 or by mail by writing to Max-Model Letizia Mattei, Via Vicchio and Paterno, 6 50012 Bagno a Ripoli (FI).

Right of withdrawal
Under Article. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to Max-Model Match VAT, has the right to rescind the purchase contract for any reason, without explanation and without penalty, except as described in point. An essential requirement for the application of the right of withdrawal is that the product is used and is intact. To exercise this right, the customer must send Max-Model a notice to that effect within 10 working days of receipt of the goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to Max -model Letizia Via Mattei Vicchio and Paterno, 6 50012 Bagno a Ripoli (FI) or by telegram or fax sent within the said period of 10 days and followed by a confirmation letter with return receipt MUST be sent within 48 hours. Once such notice of withdrawal, the Customer Service Model-Max will quickly inform the customer instructions on how to return the goods to be sent to Max-Model within 10 days from. The right of withdrawal is subject to the following conditions: The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product (ex .: accessories, etc ...); The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); To limit damage to the original package, we recommend, when possible, to put in a second box; It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product; by law, the shipping costs for the return of the asset are charged to the customer; the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; if the goods are damaged during transport, Max-Model will inform the client (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal; Max-Model is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; on his arrival in stock, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, Max-Model will deduct from the refund due to a percentage, but not more than 10% of it, towards the cost of restoration. Without prejudice to any repair costs for damage to the original, Max-Model will refund the customer the amount already paid as quickly as possible and within 30 days of the request for withdrawal, by bank transfer. The Buyer shall promptly provide to the bank on which to obtain reimbursement (IBAN - Current Account of the invoice). The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where Max-Model finds: the lack of external and / or internal packaging; the lack of product components; damage to the product for reasons other than transportation. In case of forfeiture of the right of withdrawal, Max-Model will return to sender the property purchased by charging the same shipping costs. The consumer may not exercise the right of withdrawal provided for in paragraphs 1 and 2 of Decree 05.22.1999, n. 185 contracts for the supply of goods made to specifications or clearly personalized.

The prices are VAT included and subject to variations.

The personal information requested under the order are collected and processed to meet the expressed requirements of Customer and will not under any circumstances and no license to third parties. Max-Model guarantees its customers the respect of rules on the processing of personal data covered by the Privacy Code under LD 196, 30.06.03. Max-Model sends regular e-mails only to customers who have not given their consent during registration by ticking the "Newsletter". PRIVACY OF PERSONAL DATA IN ACCORDANCE WITH DECREE LGS. 196/2003 We inform you, pursuant to art. 13 of Legislative Decree no. June 30, 2003, n. 196 (Code for the protection of personal data), Max-Model Letizia Mattei, will process the personal data you provide in accordance with the rights, fundamental freedoms and dignity of persons, with particular reference to privacy and to 'identity and, anyway, in compliance with regulations regarding the protection of personal data. The provision of data is optional, but a refusal to provide those indicated by an asterisk determines the inability to access the services we offer. The personal information you provide is collected and managed by Information Technology and treated, even with the aid of electronic or automated, directly and / or by third parties (companies with proven reliability, specializing in home delivery, the mailing and data entry) for the following purposes: 1.finalità execution, management and payment of the purchase; 2.iniziative sending promotional and advertising material, including through the use of electronic mail unless the customer has given consent by ticking in the registration phase, the relevant box "Newsletter"; 3.adempimento of obligations under applicable laws, regulations and legislation. In any case, your data will not be disclosed (if not a company for home delivery, for mailing and data entry), or sold to third parties. The data may be known as managers or agents only by those specifically designated, operating at the office of Max-Model. Under Article. 7 of Legislative Decree no. June 30, 2003, n. 196, you have the right to obtain confirmation of the existence of personal data concerning him or her, even if not yet registered, and their communication in intelligible form and: - The origin of personal data; - The purposes and methods of treatment; - The logic applied in case of treatment with electronic instruments; - The identity of the owner and managers; - The recipients or categories of recipients to whom the data may be communicated or who can learn about them as managers or agents. You also have the right to: 1. updating, rectification or, when interested, integration of data; 2. the cancellation, anonymization or blocking of data processed unlawfully, including data that need not be kept for the purposes for which the data were collected or subsequently processed; 3. certification that the transactions referred to in points 1 and 2 have been made known, also regarding their content, of those to whom the data were communicated or disclosed, except where such compliance It proves impossible or involves a manifestly disproportionate to the protected right. She finally has the right to object, in whole or in part: 1. for legitimate reasons the processing of personal data concerning him, even to the scope of the collection; 2. to the processing of data concerning him for purposes of sending advertising materials or direct sales or for carrying out market research or commercial communication. Pursuant to and for the purposes of Articles 13 and 23 of Legislative Decree no. 196/2003, we kindly ask you to tick accept below, to acknowledge approval for the processing of your data and to consent to the processing of same by Max-Model or delegated third parties (companies for home delivery, for mailing and data entry) for the purposes herein listed. If you do not intend to allow the processing of your data, or for statistical purposes, market research, promotional activities and sending of information advertising, including the use of e-mail, please check the box I do not accept it.

Any complaint must be addressed to Max-Model by sending an e-mail to, by telephone at 340/6035008 or by mail by writing to Max-Model via Vicchio and Paterno, 6-50012 Bagno a Ripoli (FI). The sales contract between the customer and Max-Model is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of distance selling, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence; in all other cases, the local jurisdiction is the only forum in Florence.

Applicable law
The sales contract between the customer and Max-Model L. Mattei is concluded in Italy and regulated by Italian law.

Street address
Max-Model L. Mattei
Via Vicchio and Paterno, 6
50012 Bagno a Ripoli (FI) - Italy
tel .: 340/6035008

National Shipping
Shipping with GLS national or BRT.

Track Your Order

GLS can check the tracking of the shipment, simply go to the web enter in the "tracking number" received by mail directly from the GLS.

Even with BRT you can follow the delivery here:

Be sure to type an address where the shipper can find a person authorized to receive the goods during working hours.
You can write special report to the courier write in order notes.
It is also important to leave a phone number for any communications.
It is recommended to check if the content is intact upon receipt of the package and notify the shipper by signing the withdrawal marked "accepted with reservation" and not accept the goods when the casing is damaged.

International shipping

International shipments are made with the "Registered Mail International" (Registered Mail International) of PosteItaliane, you can track the shipment via the site PosteItaliane section "service where when" (where service When) at this link:

You can choose also shipping with BRT-DPD courier and you can follow the delivery here:


Online dispute resolution for consumers
The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve by non-judicial any dispute relating to and / or arising from contracts of sale of goods and services entered into the network. Therefore, if you are an European consumer, you can use this platform for the resolution of any dispute rising from the online contract with the owner. The platform is available at the following link (
The owner is available to answer any question submitted by email to the email address published herein. 

For more information:

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